Why Was I Logged Out of My Ubersuggest Account?

There are a couple of reasons for being logged out of your account.

The first possibility is you logged in from a different device, without logging out of the other device first. Ubersuggest will detect that and block any simultaneous access, and you will see a pop-up similar to this:

The second reason is that the tool forced a sign-out due to inactivity.

Forcing a sign-out is pretty standard in the industry. It's a matter of security, and it is also a matter of cost; an open session might request more data than a closed one, so we want to keep our costs in check to offer the best price in the market.

Can Teammates Access The Same Account Simultaneously?

Ubersuggest does not support simultaneous sign-ins to the same account using one login. If a second session opens, the first one will be signed out.

Monthly and Lifetime subscribers can purchase an add-on to increase the number of users for their accounts. The add-on can be bought from the Manage Addons tab in your account settings.

To add another user to your account, please follow the steps in the "Managing multi-users" article.

Is There a Default Number of Extra Users on the Pro Plans?

While the Individual plan does not have extra users by default, the higher tiers do. The Business and Enterprise users have extra users included by default in their accounts. More information can be found in the article Managing Multi Users.

To add users to the account, go to the account settings > Manage Users. Once there, add the invited user's email address and send the invitation.

Would you still like some help? Contact us at support@ubersuggest.com.